Last updated: October 8, 2026
Where we ship
We currently ship to addresses in the United States only.
Processing time
Every Wenigos mug is printed after you place your order. Orders are printed and handed to the carrier within 1–2 business days (Monday–Friday, excluding US federal holidays).
Delivery time
After your order ships, standard delivery usually takes 5–7 business days. Delivery times are estimates; carrier delays, weather and busy periods such as the weeks before Christmas can add a few days, so please order early for holiday gifts.
Shipping costs
| Shipping method | Cost | Estimated delivery after it ships |
|---|---|---|
| Standard (US) | $4.95 for the first mug + $2.00 for each additional mug | 5–7 business days |
The exact shipping cost is shown in your cart and at checkout before you pay. We don't add any handling fee.
Packaging
Mugs are packed in protective packaging for transit. If your mug still arrives chipped, cracked or broken, see Damaged packages below — we'll make it right.
Tracking
You'll receive an email with a tracking link as soon as your order ships. You can also check your order at any time on our Track your order page.
Orders with several items
Mugs in one order may be printed separately and arrive in more than one package. You only pay the shipping shown at checkout.
Address accuracy
Please double-check your shipping address before you pay. If you notice a mistake, email us at [email protected] right away; we can update the address until the order is printed. If a package comes back because the address was incorrect or incomplete, we'll help you arrange reshipment (the new shipping cost applies).
Lost, late or damaged packages
If your tracking hasn't updated for several days, shows delivered but you can't find the package, or your mug arrives damaged, email [email protected] with your order number (and a photo for damage). We'll work with the carrier and send a free replacement or a full refund if the package is lost or damaged in transit.
Contact
Wenigos Ltd · 71-75, Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom · [email protected]