Last updated: October 8, 2026
Our return window
You can request a return within 30 days of purchase. Approved returns are refunded to your original payment method, or exchanged if you prefer.
Damaged, defective or wrong items
If your mug arrives chipped, cracked or broken, has a printing defect (for example a misprint, smudge, faded area or misplaced design), or isn't the design you ordered, we'll send a free replacement or a full refund, including shipping. Just email us within 30 days of purchase with your order number and a photo of the problem — in most cases you won't need to send the mug back.
Changed your mind?
You can also return a mug for any reason within 30 days of purchase, as long as it is unused, clean and in its original packaging. For these returns, the return shipping cost is paid by you, and the original shipping charge isn't refunded. We don't charge a restocking fee.
How to start a return
- Email us first at [email protected] with your order number, the mug(s) you want to return and the reason (with a photo if it's damaged or defective).
- We'll reply with your return approval and instructions, including where to send the mug if it needs to come back. Please don't send items without contacting us first.
- Pack the mug carefully — ceramic can break in transit — and use a trackable shipping method; we can't refund returns lost on their way back.
Refunds
Once your return is approved (or received, when we ask for it back), we'll email you and issue your refund within 7 days to your original payment method (for example PayPal or your card). Your bank or card issuer may take a few extra business days to show it on your statement.
Exchanges
The fastest way to get a different design is to return your mug for a refund and place a new order. If you'd rather exchange, tell us in your email and we'll arrange it.
Cancellations
You can cancel your order free of charge before it is printed. Email [email protected] as soon as possible; once an order is in production it can no longer be canceled, but you can still return it under this policy.
Contact
Wenigos Ltd · 71-75, Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom · [email protected]